Refund and Return Policy
Last updated: September 7, 2026
At Aussie Seed Banking, we are committed to providing high-quality products and reliable service to our customers across Australia. Please read our Refund and Return Policy carefully before making a purchase.
1. Overview & General Policy
Due to the nature of our products (collectible and novelty items/seeds), we enforce a strict policy regarding returns and exchanges to ensure product integrity and biosecurity compliance. Except where required by Australian Consumer Law (ACL), all sales are final.
2. Order Cancellations
Orders can only be modified or cancelled prior to dispatch. Once an order has been packed and handed over to the courier or postal service, it cannot be cancelled, rerouted, or refunded.
3. Damaged, Defective, or Incorrect Items
We take great care in packaging your items securely. However, if your package arrives damaged, or if you receive an incorrect item, you must notify us within 7 days of the delivery date.
- Your order number.
- A clear description of the issue.
- Photographic evidence of the damaged product and the packaging it arrived in.
Upon verification, we may at our discretion offer a replacement or store credit. Failure to report issues within 7 days of delivery may result in the claim being denied.
4. Non-Returnable Items
Strictly No Returns or Refunds for:
- Change of mind or incorrect selections made at checkout.
- Orders delayed or seized by customs authorities (international shipments, where applicable).
- Issues related to grower error, improper storage conditions, or failure to germinate (as seeds are sold strictly as souvenirs, novelties, or for genetic preservation depending on regional legislation).
5. Australian Consumer Law (ACL)
Nothing in this policy is intended to exclude or restrict any rights you may have under the Competition and Consumer Act 2010 (Australian Consumer Law). If a product fails to meet a consumer guarantee (e.g., if it is gravely faulty or not of acceptable quality), you are entitled to a replacement, repair, or refund as prescribed by law.
6. Refund Processing Timeframes
If a refund or financial adjustment is formally approved under Australian Consumer Law or exceptional circumstances:
- Refunds will be processed back to your original payment method.
- Funds typically take between 5 to 10 business days to clear, depending on your financial institution or payment gateway provider.
7. Contact Us
If you have any questions regarding our Refund and Return Policy, or need assistance with a delivery issue, please reach out to our support team via our website contact page.